NCA Online Exam Rules

The security and integrity of the examinations will be administered through a partnership with Paradigm Testing and MonitorEDU. Both firms follow industry best practices in compliance with standards defined by international accrediting bodies.

Despite the switch to online delivery, some characteristics of the NCA exam are unchanged. They are long response form, and they are open book. Only hard copy study materials will be permitted; you will NOT have access to electronic copies of your notes or textbooks.

However, to help NCA candidates transition to online long form examinations, the NCA will allocate an extra hour, or four (4) hours in total, for completion of each exam. 

Please note that any form of scanned document or photograph attachment will NOT be allowed. Only responses to exam questions entered using a keyboard will be considered as an answer.

Each NCA candidate is responsible for providing a secure and uncluttered location or room, equipped with internet connectivity, to take the NCA online examinations. This can be in a family home, but it should be an area where you will not be interrupted.

Technical requirements for the exam are available here.   You may also refer to our Online Exam Tip Sheet.


For questions about the online exam technical requirements, please contact the MonitorEDU live chat line.

Questions about exam schedules and cancellations should be addressed to  




Cancellation fee

We charge an administrative fee of $50.00 CDN (plus taxes) for each exam cancellation. We apply refunds, in Canadian dollars only, to the same credit card the exam was charged against. There are no exceptions to this rule.

Deadline for cancellation

If you want to cancel, you must do so by midnight ET the day before the exam. If you fail to cancel your exam by that deadline, we will not give you a refund. Also, if you do not cancel and do not write the exam, your exam fee will not be refunded.

If you use a foreign credit card, you are responsible for paying any transaction fees and any fluctuations in exchange rates. Once the NCA has processed a refund, we cannot reverse it or refund the administrative fee that you paid.

Online cancellation process

  • Sign into your account in the NCA portal.
  • Select “Refund” under the heading “Exam history” of the “My course info” tab.
  • Click the “Refund” button beside the exam(s) you wish to cancel. (You must make a
    separate refund request for each exam you wish to cancel.)

General Notes

Your cancellation or failure to write a scheduled exam will not be recorded as an attempt. However, you will lose your exam fee for that exam. You will also be required to re-register and pay the full exam fee again.

If you miss an exam for any reason, you will need to reschedule that exam to another exam session. The NCA does not set make-up exams. The exams are scheduled only four times a year. No special exam sessions will be set.

The NCA may cancel any exam if it deems you are not eligible to write, or if you did not follow its policies and procedures.

If you have questions, please email us.


You may write NCA exams three times (a first attempt and two re-writes). If you do not succeed, you may ask for a fourth attempt as explained in section 17.2 (Examination Attempts) of the NCA Policies. You need to pay the exam fee for each re-write. Since the NCA may update the exam content and study materials from time to time, make sure that you consult the exam outlines each time you prepare for a re-write. You may not register to re-write an exam until you receive your most recent results. 

Exam Review

If you fail an exam, the NCA will send you a memo from the examiner that provides reasons for the failure. The NCA will then allow you to review your exam.

Refund Policies

Exam fees

Exam fees may be refunded upon request. But, if you cancel an exam, you must pay an administrative fee of $50.00 CDN, plus taxes. The refund we issue, or the administrative fee we charge, will be applied to the same credit card you used to register. If you do not cancel before the exam before midnight (ET) the day before the exam and do not show up on the scheduled exam day, you will lose the entire exam fee.

Exam appeal fee

Exam appeal fees are non-refundable. The fee applies to each exam appeal you file.