NCA online exams are available through a secure, browser-based platform that locks down your computer. This means the computer cannot be used for any other purpose, or to access any other material.
As you write your exam, a person designated as proctor will check your identification and watch you through a web camera.
To take NCA online exams, NCA applicants must find a secure and tidy location or room, with an internet connection This can be in a family home, and should be an area where you will not be interrupted. If you do not have access to such a location, you may contact a local library, university or other institution to find out if you can write your exam there.
To assist you in successfully completing your exam(s), the NCA recommends you write your exam in a private, enclosed room that is comfortable, quiet, and free of distractions.
- your work surface and the floor beneath it are clear and the chair you will sit in is comfortable.
- there is limited noise from outside of the exam room so you can concentrate as you write the exam and to assist the proctor in monitoring the exam.
- the computer and phone remain plugged in until you complete the exam.
- landlines, non-required electronics, and any security or recording devices in the room are turned off.
- nobody can enter room during the exam.
COMPUTER: Laptop or desktop computer and monitor with a webcam, an operating system of Windows 7 or higher, or Mac Catalina 10.15 or higher. The webcam allows the proctor to monitor your room during the exam.
COMPUTER SCREENS: You may use two (2) computer screens, but both must be connected to the computer being used for the NCA exam.
BROWSER: An updated version of Google Chrome (50+). Google Chrome will be loaded during your pre-exam check . if it is not detected on your computer. We recommend you use it for the best experience. You may download and install Chrome, if you do not already have it on your computer.
POP-UP BLOCKER OFF: Disable your pop-up blocker by:
- Opening Chrome on your computer.
- Click on the icon with three vertical dots.
- Click More, then Settings on the top right.
- Go to Privacy and security and click Site settings.
- Click Pop-ups and re-directs.
- Turn the setting to Allowed at the top.
The EDU system requires a secure browser. If your computer does not have a secure browser, download and install one.
MOBILE DEVICE: A smart phone or tablet with an Android 4.1 or higher, or (Apple) iOS 6.0 with a camera. This will allow the proctor to check your location.
INTERNET CONNECTION: A reliable internet connection with a minimum upload speed of 1MB/second. The mobile device must be connected to Wi-fi.
ELECTRICAL EXTENSION CORD: minimum 6 feet or 2 meters long, available in case the proctor finds your work station should be re-arranged.
THE DAY OF YOUR ONLINE EXAM
You must have your computer hardware (e.g., mobile phone and web camera) and Internet bandwidth pre-checked through MonitorEDU. To do that for the computer and browser you will be using for your NCA exam, please go to monitoredu.com/faq NO LATER THAN 6:00 PM (Eastern Canada) the day before your first exam.
- LOCK-DOWN BROWSER
The EDU system now requires a secure, or locked-down browser. Please make sure you have the secure browser already downloaded before contacting MonitorEDU. To download to your computer, use this link: https://clients.paradigmtesting.com/remote-proctoring-files/.
- CLOSE PROGRAMS NOT REQUIRED
Before you contact MonitorEDU, ensure the following programs are closed and not minimized:
- Microsoft Teams
- Zoom Meeting
- Cisco Webex
- Team Viewer
When you write your exam, you must remain connected to your proctor for the entire exam period (4 hours). If you complete the exam early, you may do a quiet activity, but cannot access the internet. Both your cell phone and web camera must stay connected as well. We remind you that failure to follow the proctor’s instructions will violate the Candidate Agreement.
Who to contact
For questions about the online exams technical requirements, please contact the MonitorEDU live chat line 24 hours a day, 7 days a week.
Questions about exam schedules and cancellations should be addressed to email@example.com.