Technical requirements and testing for online exams
The security and integrity of NCA online examinations will be administered through a partnership with Paradigm Testing and MonitorEDU. Both firms follow industry best practices in compliance with standards defined by international accrediting bodies.
NCA online exams will be available through a secure, browser-based platform that locks down your computer. This means the computer cannot be used for any other purpose, or to access any other material.
The examination will be remotely proctored. That means a proctor will verify your identification and monitor you as you write the exam.
Each NCA candidate is responsible for providing a secure and uncluttered location or room, equipped with internet connectivity, to take the NCA online examinations. This can be in a family home, but it should be an area where you will not be interrupted. If you do not have access to a location with these basic specifications, we recommend you contact a local library, university or other institution to determine if one is available.
Candidates’ hardware requirements and Internet bandwidth must be pre-checked through MonitorEDU. To do that, using the computer and browser you will be using for your NCA exam, please go to monitoredu.com/faq NO LATER THAN 6:00 PM (Eastern Canada) on the day prior to your first exam.
In order to support successful completion of the NCA exam(s), candidates are required to set up in a private, enclosed room. The testing environment should be, and remain comfortable, quiet, and free of distractions for the duration of the exam.
- access to a cleared desk or tabletop and comfortable chair. The areas beneath the desk and chair must be clear (The proctor will check this.)
- There can be only limited noise from outside of the examination room (e.g., TV, conversation, music) so it does not interfere with the candidate’s ability to write the examination or the ability of the proctor to monitor the exam.
- The computer and phone must remain plugged in for the duration of the examination
- Landlines, non-required electronics, and any security or recording devices in the room must be turned off.
- No one can enter the examination room while the exam is in progress.
Some of these requirements allow the online proctor to monitor you during the exam using audio and two cameras: your computer webcam and the camera in your mobile device. If that device is a smart phone, only the camera must be functioning. All other features and applications of the phone must be disabled during the examination.
COMPUTER: Laptop or desktop computer and monitor equipped with a webcam, with an operating system of Windows 7 or higher, or Mac OSX 10.15.x or higher. The webcam is to allow the proctor to monitor your room during the exam.
COMPUTER SCREENS: You are allowed the use of two (2) computer screens, but both must be connected to the one computer locked down for use for the NCA exam.
BROWSER: You must have an up-to-date version of Google Chrome (50+). Google Chrome will be loaded during pre-exam configuration if it is not detected on your computer.
MOBILE DEVICE: Either a smart phone or tablet with an Android 4.1 or higher, or (Apple) iOS 6.0 equipped with a camera. This is to allow the proctor to do a location check.
INTERNET CONNECTION: A reliable internet connection is required with a minimum upload speed of 1MB/second. Wi-fi connectivity will be required for the mobile device.
ELECTRICAL EXTENSION CORD: minimum 6 feet or 2 meters long, available in case the proctor determines your work station should be re-arranged.
Who to contact
For questions about the online exams technical requirements, please contact the MonitorEDU live chat line 24 hours a day, 7 days a week.
Questions about exam schedules and cancellations should be addressed to firstname.lastname@example.org.